Support Constellation

Support Center

Common questions answered. Scroll horizontally through the support constellation.

✦ SUPPORT CONSTELLATION

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✦ 01
Is Social Moonrise real-money gambling?

No. Social Moonrise is a free social casino entertainment platform. All games use virtual session credits with zero monetary value. No deposits, withdrawals, or cash prizes of any kind.

✦ 02
What are session credits?

Session credits are virtual-only tokens issued free at the start of each game. They cannot be purchased, transferred, redeemed, or converted to anything of real-world value. They cease to exist when the session ends.

✦ 03
Who can access Social Moonrise?

Canadian adults aged 18 and older only. Accessing the platform confirms you meet both the age and location requirements.

✦ 04
Is there any cost to play?

No. Social Moonrise is permanently free. No account, subscription, or payment of any kind is required or available.

✦ 05
Can session credits be exchanged for prizes?

No. Session credits are abstract entertainment metrics with no monetary meaning. They cannot be exchanged for anything of real-world value under any circumstance.

✦ 06
What happens to credits when I close the browser?

Credits cease to exist. No balance persists. There is no wallet, no account, and no carry-over mechanism of any kind.

✦ 07
Where can I find responsible play support?

The Responsible Play section links to the Responsible Gambling Council, ConnexOntario, and Gambling Support BC — for educational purposes only. No affiliation is implied.

✦ 08
How do I contact support?

Email support@socialmoonrise.com — we respond within two business days.

Contact Support
support@socialmoonrise.com · Two business day response
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